Screetons Estate Agents Proposal

IT Support Services from ITexpress Technology Group
Prepared by: Andy Carroll
Date: 15th May 2026

What sets us apart

For the past 27 years ITexpress has provided IT Support and Technology Servcies to many businesses within the Goole and Howdenshire area. Being so local to all three of Screetons offices means we can respond very quickly to any IT problems your team may experience.

ITexpress is a multi talented company with a selection of products and services ideally suited to small and medium businesses. Not only do we provide excellent IT support and infrastructure services but also provide website design, and paid media marketing, as well as more bespoke services such as software development and help with accounting and payroll software.

The advent of Artificial Intelligence has brought considerable change to the way people find information and engage with businesses. ITexpress is at the forefront of this knowledge having already created applications which harness this technology, allowing us to help businesses like Screetons navigate and prosper through this change.

ITexpress simply focus on value and service. Just as Screetons have built a reputation for great customer service for the last 60 years, ITexpress also values long term customer relationships and our team of five experts work hard to help each and every customer get more from their IT systems.

Our team

nick jones

Operations Director Nick after graduating from a degree in Accountancy and Finance gained experience in finance and payroll working for a clothes importer. He then started to dabble in the world of programming with Visual Basic and Turbo Pascal. His expertise has since widened into creating bespoke web applications using such languages as asp.net, Javascript, HTML and SQL.

martin ault

Support Martin has been with ITexpress for over 25 years working primarily in the support & installation side of the business. He started working with IT back in the dark ages of Dos, Windows 3.1 & 100MB hard drive the size of shoe boxes & was a beta tester for Windows 95. He is experienced in the installation, implementation & use of all versions of Windows both desktop & server, wired & wireless networking, system building & mobile devices.

claire gard

Design Claire has been an ITexpress team member for 22 years, and worked in a variety of roles within the company. Her years of experience as a graphic artist has accelerated the website and design department and she now project manages all design projects. She has over 150 website designs and branding projects under her belt.

Our team

nick jones

martin ault

claire gard

What we do

For almost 30 years, we have been helping businesses of all sizes with a wide range of problems. We have developed a range of services purposely designed to deliver an IT company you can trust to get you back up and running.

Hardware Solutions

From Laptops to Desktops to Servers and everything in-between, we can configure and install a reliable and scalable hardware platform for your business

Onsite & Remote IT Support

Quick, friendly and responsive IT support will help you keep you and your team working and focusing on what is important rather than being bogged down with IT problems

Bespoke Software Solutions

Its not what you do but the way that you do it. Decide how you want to organise your business, we can write the bespoke solution and you can capitalise on your competitive advantage, Either create a full information system or join systems together

Website Design & Marketing

Your web presence is important to the success of your business and we help you create a professional and effective website which helps you increase enquiries and ultimately better business growth

Office & Cloud Software

We not only provide the industry standard solutions such as Office 365 but also provide a range of antivirus, anti spam, and other important security applications to keep your data safe

Payroll & Accounting

We take the hassle away from paying your team by running your payroll for you, dealing with all the e-submissions, and even sending your wages through the bacs system as we are a fully accredited bacs bureau

Peace of mind support

Our Peace of Mind Support product is designed to help you focus on the core parts of your business and provide you and your team with responsive help and support when you need it. As well as our managed IT software which allows us to log in remotely and fix problems within minutes we also provide an unlimited number of on site visits.

This is very useful for those times when your internet connection fails or for problems with ancillary equipment such as printers and photocopiers.

Support for mobiles and tablets is included too so no need to worry about whether one thing or another is covered, its simply all covered!

– Managed IT Software

– Unlimited On Site Visits

– Unlimited Support Calls

– Annual Site Survey

– Monthly backup integrity check

Project description

For almost 30 years, we have been helping businesses of all sizes with a wide range of problems. We have developed a range of services purposely designed to deliver an IT company you can trust to get you back up and running.

Step 1

Project Scope

Step 2

Implementation

Step 3

Timelines & Milestones

We always start with a review. It helps both you and ourselves understand where your data is stored, what software programs you use and the capabilities of the hardware. In many cases it is hard to recommend a way forward when we don’t know where you are.

An IT review lets us both have a better picture and then the way forward is usually easy to plan. The initial review allows us to:
- Look at the hardware capabilities
- Ensure all data is where is should be and backed up
- All software programs you use are documented and licenses retrievable
- Anti Virus and security software checked
- Printers and other devices also checked for compatibility

Once we have conducted the review we can work together for next steps depending on the recommendations we have made vs your current business objectives.

We have ascertained that only one PC from the 11 has Microsoft Windows 11 and all the others have Windows 10 installed. Microsoft has stopped providing any security updates and patches for windows 10 so we recommend that those PC’s are replaced in a timely manner and we will work out a timetable for this.

The addition of digital signatures can be done by paying a per document fee to adobe and we can help setup this for you or explore other options. This is a solution we helped a large employment agency implement and it works well for all of there employment contracts and legal right to work procedures they need to conduct.

Being so local means we can work quickly. Within a few days of agreement we will be able to conduct the review of the three offices, and following that we can report back and prioritise the issues already highlighted by Lisa and your team.

Lisa reported that she struggled sometimes with opening documents or websites with the PC sometimes hanging or not loading at all. The accounts PC was also noted as being extremely slow to startup so these might be the first issues to resolve.

It was noted that the backup system is an external drive which is used each Friday. We haven’t noted any backup procedure in either Goole or Thorne and this would be a priority for us once the review is complete. One of the other milestones is to add the capability for your team to use digital signatures and this would also be addressed within the first week or two

Step 1

Project Scope

We always start with a review. It helps both you and ourselves understand where your data is stored, what software programs you use and the capabilities of the hardware. In many cases it is hard to recommend a way forward when we don’t know where you are.

An IT review lets us both have a better picture and then the way forward is usually easy to plan. The initial review allows us to:
- Look at the hardware capabilities
- Ensure all data is where is should be and backed up
- All software programs you use are documented and licenses retrievable
- Anti Virus and security software checked
- Printers and other devices also checked for compatibility

Step 2

Implementation

Once we have conducted the review we can work together for next steps depending on the recommendations we have made vs your current business objectives.

We have ascertained that only one PC from the 11 has Microsoft Windows 11 and all the others have Windows 10 installed. Microsoft has stopped providing any security updates and patches for windows 10 so we recommend that those PC’s are replaced in a timely manner and we will work out a timetable for this.

The addition of digital signatures can be done by paying a per document fee to adobe and we can help setup this for you or explore other options. This is a solution we helped a large employment agency implement and it works well for all of there employment contracts and legal right to work procedures they need to conduct.

Step 3

Timelines & Milestones

Being so local means we can work quickly. Within a few days of agreement we will be able to conduct the review of the three offices, and following that we can report back and prioritise the issues already highlighted by Lisa and your team.

Lisa reported that she struggled sometimes with opening documents or websites with the PC sometimes hanging or not loading at all. The accounts PC was also noted as being extremely slow to startup so these might be the first issues to resolve.

It was noted that the backup system is an external drive which is used each Friday. We haven’t noted any backup procedure in either Goole or Thorne and this would be a priority for us once the review is complete. One of the other milestones is to add the capability for your team to use digital signatures and this would also be addressed within the first week or two

Budget breakdown

Monthly POM Support

£220/+ vat

£20 per PC per calendar month
Managed IT software (Cloudcare)
Unlimited site visits
Unlimited telephone support
Mobile device support
Printers included
Annual Site Survey
Monthly Backup Integrity Check

Windows 11 capable PC

£800+vat

Guide price
Faster Processor - Intel Ultra 5
More Memory - 16gb Ram
More Storage - 500gb
Future Proof - AI compatible chip
3 years warrenty
Keyboard & Mouse
Delivery & Installation
Data transfer

Sundries

Cloud Care Backup - £6 per 25GB per month
Docusign Digital Signatures (pricing based on number of documents per annum)
Adobe Acrobat (pricing based on number of users)
Avast Anti Virus - £2.20 per month per device
Office 365 (inc Office Full Suite, Emails, and online storage - £9.60 per month per user)

Budget breakdown

Monthly POM Support

£220/+ vat

£20 per PC per calendar month
Managed IT software (Cloudcare)
Unlimited site visits
Unlimited telephone support
Mobile device support
Printers included
Annual Site Survey
Monthly Backup Integrity Check

Windows 11 capable PC

£800+vat

Guide price
Faster Processor - Intel Ultra 5
More Memory - 16gb Ram
More Storage - 500gb
Future Proof - AI compatible chip
3 years warrenty
Keyboard & Mouse
Delivery & Installation
Data transfer

Sundries

Cloud Care Backup - £6 per 25GB per month
Docusign Digital Signatures (pricing based on number of documents per annum)
Adobe Acrobat (pricing based on number of users)
Avast Anti Virus - £2.20 per month per device
Office 365 (inc Office Full Suite, Emails, and online storage - £9.60 per month per user)

Case study

When Dave Leake started Houses etc he was looking for a local IT provider to help him with his estate agency business. ITexpress helped Dave manage his team using Microsoft Office sharing calendars and collaborating with email. Houses etc used Jupix to upload pictures to the houses etc website and ITexpress helped him manage storage and backup of his pictures.

We also setup a viewing screen in the front of the office to show a presentation of the latest properties for sale. ITexpress provided IT support to Houses etc for over 10 years until Dave sold the business to Knights Property Management

We are passionate about harnessing the power of technology to drive innovation, solve complex challenges, and create a better working environment for our customers

Screetons Estate Agents Proposal

IT Support Services from ITexpress Technology Group Prepared by: Andy Carroll Date: 15th May 2026

What sets us apart

Our team

andy carroll

nick jones

martin ault

claire gard

martin fell

Our team

andy carroll

nick jones

martin ault

claire gard

martin fell

What we do

For almost 30 years, we have been helping businesses of all sizes with a wide range of problems. We have developed a range of services purposely designed to deliver an IT company you can trust to get you back up and running.

For almost 30 years, we have been helping businesses of all sizes with a wide range of problems. We have developed a range of services purposely designed to deliver an IT company you can trust to get you back up and running.

Hardware Solutions

Onsite & Remote IT Support

Bespoke Software Solutions

Website Design & Marketing

Office & Cloud Software

Payroll & Accounting

Peace of mind support

Project description

For almost 30 years, we have been helping businesses of all sizes with a wide range of problems. We have developed a range of services purposely designed to deliver an IT company you can trust to get you back up and running.

For almost 30 years, we have been helping businesses of all sizes with a wide range of problems. We have developed a range of services purposely designed to deliver an IT company you can trust to get you back up and running.

Step 1

Project Scope

Step 2

Implementation

Step 3

Timelines & Milestones

Step 1

Project Scope

Step 2

Implementation

Step 3

Timelines & Milestones

Budget breakdown

Budget breakdown

Case study

We are passionate about harnessing the power of technology to drive innovation, solve complex challenges, and create a better working environment for our customers

IT Support Services from ITexpress Technology Group
Prepared by: Andy Carroll
Date: 15th May 2026